Chinelo Ezenwa, a Delta-based operations officer, has narrated how Zenith Bank failed to refund and resolve a failed transaction of N250,000.
Speaking with FIJ on Friday, Ezenwa said that the failed transaction happened while she was attempting to fund her wallet online on August 17.
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“I was trying to fund my wallet in an online fintech with N250,000 on August 17 when the transaction failed,” she said.
“The money didn’t get to its destination but my account was debited.”
The operations officer said she then contacted the bank to explain the situation but there was no resolution to it.
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“When I contacted them online, they said they were working on it and even assigned a case number to me but nothing came out of it,” Ezenwa said.
“I even visited their branch twice in Asaba and all they kept saying was that they were working on it for over two weeks now.
“I just want them to refund my money to me.”
When FIJ sent an email to Zenith Bank for enquires about the failed top-up, Mohammed Ovbiagbede, one of the bank’s customer representative agents, said that their feedback would be communicated to Ezenwa.
“Please be informed that feedback on the referenced transaction will be communicated to the account holder,” the agent wrote to FIJ.
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