Ozoemena Adolphus, a Lagos-based civil servant, has narrated how his N77,000 has been stuck between Dana Air, a Nigerian airline, and OPay, a fintech company, since July 20.
Speaking with FIJ on Monday, Adolphus said that he was attempting to book a flight from Abuja to Lagos when the transaction failed.
“On July 20, I attempted to schedule a flight with Dana Air but it was unsuccessful,” Adolphus told FIJ.
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“I used my OPay account for the payment but it was not successful.
“However, despite the status of the transaction, my account was debited and N77,140 left my account.”
Receipt from Opay.
The civil servant said that, ever since the unsuccessful transaction, he had established constant communications with both OPay and Dana Air but none had guaranteed him a refund.
His reservation with Dana Air.
“I have reached out to both Dana Air and Opay to complain about the failed transaction,” Adolphus said.
“I have also provided them with all the necessary details and documentation but I am yet to receive a refund of the deducted amount.
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“I need to get my money back from them as they keep playing me.”
When FIJ sent an email to Dana Air on Monday afternoon, FIJ got no response from them.
Meanwhile, Adekunle Adeyemi, OPay’s Head of Marketing, told FIJ that the case was being looked into.
“The customer’s issue is being looked into and should be resolved within the next 48 hours,” Adeyemi told FIJ on Tuesday.
The post OPay and Dana Air Delay Civil Servant’s N77,000 Refund appeared first on Foundation For Investigative Journalism.